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Join the Team

Administrative Assistant

About Us

Carolark | The Canine Learning Centre and Dayna’s Pet Services are two related businesses operating out of the same location, dedicated to dog training, education, and pet care. Our team is passionate about dogs and about delivering a warm, professional experience to every client and their pet. This is a shared role supporting the day-to-day administration of both companies.

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Position Summary

We are seeking an organized, personable, and dependable Administrative Assistant to manage the administrative operations of both businesses from our shared office. This is a dynamic, fast-paced role that requires someone who can juggle competing priorities across two companies, communicate clearly with clients and staff, and keep our day-to-day operations running smoothly. The ideal candidate is calm under pressure, quick to solve problems, and genuinely comfortable being around dogs of all sizes, ages, and breeds.

Key Responsibilities

Client & Communication Support

  • Serve as a first point of contact for clients by phone, email, and in person, providing friendly and professional service for both companies

  • Respond to inquiries, provide information about services, and direct questions to the appropriate team member

  • Manage and respond to email correspondence in a timely, clear, and professional manner

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Scheduling & Coordination

  • Book, confirm, reschedule, and cancel appointments, classes, and services across both businesses

  • Maintain and update calendars, ensuring no scheduling conflicts

  • Coordinate schedules between trainers and pet care staff

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Administrative & Office Operations

  • Maintain accurate client records, files, and databases for both companies

  • Prepare, organize, and file documents, forms, and paperwork

  • Process registrations, intake forms, and waivers

  • Handle payments, invoicing, keep accurate records of transactions

  • Monitor and order office and operational supplies as needed

  • Keep the office space organized, tidy, and presentable

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General Support

  • Follow established procedures and instructions accurately and consistently

  • Identify problems as they arise and take initiative to resolve them or escalate appropriately

  • Support the owners and staff with ad-hoc administrative tasks

  • Ideally assist with social media content and posting for both businesses

  • Assist with light housekeeping tasks to keep the facility running smoothly, including laundry (e.g., towels, blankets, bedding), loading/unloading the dishwasher and mopping

  • Assist with light coordination of the physical space, which includes being present around dogs

Qualifications & Skills

Required

  • Strong written and verbal communication skills

  • Proven ability to multitask and manage competing priorities across two businesses

  • Excellent instruction-following and attention to detail

  • Strong problem-solving skills and sound judgment

  • Ability to remain calm, focused, and effective while working under pressure

  • Comfortable and confident being around dogs of all sizes, ages, and breeds

  • Reliable, punctual, and able to commit to the full Monday–Friday, 8:00 AM–4:00 PM schedule

  • Proficiency with standard office software (email, calendars, word processing, spreadsheets)

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Assets (not required, but an advantage)

  • Previous administrative, reception, or office experience

  • Experience in a pet-related, veterinary, or animal care environment

  • Experience creating content or managing social media (Facebook, Instagram, TikTok) for a business

  • Familiarity with scheduling, booking, or point-of-sale software

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Working Conditions

  • Office-based role within a facility where dogs are regularly present

  • Fast-paced environment supporting two businesses simultaneously

  • Regular exposure to dogs of varying sizes, breeds, temperaments, and energy levels

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What We Offer

  • A stable, full-time position with consistent weekday hours (no evenings or weekends)

  • A friendly, dog-loving work environment

  • Variety in your day supporting two growing businesses

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To Apply

Please submit your resume and a brief cover letter to carolark@carolark.com. We thank all applicants for their interest; only those selected for an interview will be contacted.

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Ziggy the Australian Shepherd running out of an agility tunnel

Classroom Instructors

Carolark is looking for class instructors to teach our existing curriculum and programs and support their further development.

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A great candidate will enjoy working with both people and dogs.

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Carolark is committed to a force-free and positive reinforcement training philosophy. As a trainer, you may be on track to complete or have completed CPDT-KA, IAABC-ADT, or similar accreditation, or have the experience and knowledge that align with those accomplishments.

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Responsibilities / Expectations for Classroom Instructors

  • You will complete set-up and takedown for your classes.

  • You will guide students in order to help them reach the benchmarks as outlined in the curriculum.

  • You are patient with inexperienced and novice dog owners.

  • Class curriculum, tools, and supplies to deliver your class are provided to you.

  • You are able to communicate concerns to Carolark’s management so we can work towards resolution.

  • You have a professional, positive, enthusiastic personality and do well in a fast-paced atmosphere.

  • Greet clients and their dogs in a warm, friendly manner.

  • Practice safe handling of dogs.

  • Use provided tools to review your scheduled classes, registration, and to track attendance.

  • Help maintain a clean, safe, and welcoming training environment, including basic cleaning such as sweeping, mopping, sanitizing floors and surfaces, and cleaning up after dogs before, during, and after classes.

Qualifications

  • You are confident and effective as a trainer using force-free/fear-free training methods.

  • You have a working knowledge of learning theory.

  • You have excellent communication skills.

  • You have excellent problem-solving skills and enjoy working through training challenges with dogs and their handlers.

  • Ability to work alone as well as within a team.

  • You can reliably be at Carolark to carry out your duties.

  • You are punctual.

  • Familiarity with Carolark’s programs is an asset but not mandatory.

  • Available on weekday late afternoons, evenings, and on weekends.

  • Are working towards or already have a training credential from CCPDT, IAABC or other similar organization.

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To Apply

Please submit your resume and a brief cover letter to carolark@carolark.com. We thank all applicants for their interest; only those selected for an interview will be contacted.

Puppy Elementary/High School Principal (Trainer)

About the Role

Carolark | The Canine Learning Centre is seeking a credentialed, force-free dog trainer to run our Puppy Day School program. In this hands-on daytime role, you will be responsible for delivering our written puppy curriculum, guiding each puppy through age-appropriate socialization and foundational skills, and keeping parents informed of their puppy’s progress. Your goal is to set every puppy up for success during this critical developmental window, in a safe, positive, and enriching environment.

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Carolark is committed to a force-free and positive reinforcement training philosophy. The ideal candidate holds — or is actively working toward — a professional credential through IAABC, CCPDT, or PPG (or equivalent experience and knowledge).

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Key Responsibilities

  • Run the day-to-day operation of the Puppy Day School program, Monday through Friday during daytime program hours.

  • Follow and deliver Carolark’s written puppy curriculum with consistency and care.

  • Guide puppies through age-appropriate socialization, handling, enrichment, and foundational skills.

  • Set each puppy up for success by structuring the day, environment, and activities to their developmental stage and individual needs.

  • Document each puppy’s progress accurately and maintain clear, up-to-date records.

  • Provide regular, friendly, and professional updates to parents on their puppy’s development.

  • Practice safe handling of puppies at all times and closely monitor group dynamics and body language.

  • Maintain a clean, safe, and welcoming environment, including basic cleaning and sanitizing of floors, surfaces, and equipment, and cleaning up after puppies throughout the day.

  • Communicate any concerns to Carolark’s management so we can work together toward resolution.

  • Maintain a clean and sanitized work environment by starting laundry, loading/unloading the dishwasher, sanitizing work/play areas etc.

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Qualifications

  • A professional credential through IAABC, CCPDT, or PPG — or actively working toward one — or equivalent experience and knowledge.

  • Confident and effective using force-free / fear-free training methods.

  • A working knowledge of learning theory and canine development, with particular understanding of puppy socialization.

  • Excellent written and verbal communication skills for keeping parents informed.

  • Strong organizational skills and attention to detail for documenting progress accurately.

  • Excellent problem-solving skills and the patience to work through challenges with young dogs.

  • Ability to work both independently and as part of a team.

  • Comfortable and confident being around dogs and puppies of all sizes, breeds, and temperaments.

  • Reliable, punctual, and able to commit to the full Monday–Friday, 8:00 AM–4:00 PM schedule.

  • Familiarity with Carolark’s programs is an asset but not mandatory.

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To Apply

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Please submit your resume and a brief cover letter to carolark@carolark.com. We thank all applicants for their interest; only those selected for an interview will be contacted.

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